Appointments

However you choose to contact us, we may offer you a consultation:

• by phone

• face to face at the surgery

• on a video call

• by text or via Paco GP

To request an urgent appointment appointment for today or tomorrow (Monday to Friday):

• Contact us online via Paco GP, and we will respond within 24 hours during opening times

• phone us on 0151 691 1112, Monday to Friday 8am to 6.30pm

• Vist the surgery and speak with a receptionist

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. All information you give us is confidential.

To request a routine appointment in the next 14 days:

• contact us online via Paco GP, Monday to Friday

• phone us on 0151 691 1112, Monday to Friday from 8am to 6.30pm

• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

• use your NHS account (through the NHS website or NHS App NHS App and your NHS account - NHS)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you

Doctors' appointments are 10 minutes long and each is designed for one problem. If patients bring 2 or more problems to the consultation, the doctor may ask you to book another appointment for the other items. 

If you know you need to discuss more than one problem please contact the surgery by phone to make suitable arrangments.

If the doctor has to try and treat multiple problems in the same 10 minute appointment this can lead to them rushing your treatment, increases the risk of mistakes and means they might not be able to properly understand your concerns.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0151 691 1112, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message
• Using the Check and Cancel option when telephoning the surgery

Think Pharmacy First - treatment for 7 common conditions without the need for a GP appointment

When we offer you a telephone appointment our receptionists will let you know whether this will be in the morning, afternoon or evening. Unfortunately it is not possible to offer precisely timed appointments. On rare occasions when the surgery is very busy you may receive your call later in the day than you were expecting. Please accept our apologies if this happens.  

We have a lot of requests for telephone consultations and we do ask that, if you make an appointment for a telephone consultation, you make sure you are by the phone and it is switched on ready for when we ring. We wul try to call you twice but if you have not answered the telephone, the request for a telephone consultation will be cancelled and you will need to rebook the appointment. 

On Tuesday evenings we have a late surgery 18:30 - 20:00; this is especially useful for people who work full-time or are: otherwise unable to access the surgery during our normal hours of 08:00-18:30. The appointments are with both GPs and ANPs and can be face to face in the practice or via telephone depending on the problem you need to discuss.

Need a weekend or evening appointment?

You can now book to see a GP in the evening, at weekends and on bank holidays.

To book an appointment speak to our receptionists during practice opening hours or call 0151 652 6077 from 10:00 – 18:00 at weekends.

Patients registered with a GP practice in Wirral can access appointments at various locations between:

• Monday to Friday 18:30 – 20:00
• Saturday and Sunday 08:00 – 20:00

Please note the opening times and services o­ffered at diff­erent venues will vary.

If you are housebound and need an appointment, we will phone you first to understand what you need. We may be able to help you over the phone or may arrange for a home visit.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible and no later than 11am.

Please note that home visits are only for people who are terminally ill or never leave the house. If you are able to leave the house to attend hospital/dental appointments etc then we would not consider you to be housebound.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.