Patient Group

Sign up to join our patient group - find out more by clicking on the tab on the right.

Money/housing problems?

Are you worried by debt, housing or benefits issues? You can have a free confidential appointment with a Citizen's Advice Bureau expert at the surgery. See the clinics & services page.

Late Surgery

Do you need an appointment after office hours? You can now book in advance to see a doctor or a nurse between 6.30pm and 8.30pm every Wednesday.

Book Ahead

Don't forget you can book your appointment wth the doctor up to 2 weeks ahead of time with our Advanced Access scheme. This has now been expanded with many more slots than before.

Online Booking

You can also book your appointment with the doctor online. You will first need to register at the reception desk for this service. See Appointments to find out more.

Home Visits
If you feel you or a family member will need a home visit, please speak to the reception staff before 10:30am. A doctor may ring you back.

 

Book or cancel an appointment with your doctor online!

You can now book doctors' appointments online through EMIS access. This is a secure service and is only available to patients of this practice.

Registration is in two parts: first you need to come to the practice in person with some form of identification (passport, photo driving licence or birth certificate) and you will be given your personal secure ID number and password. Second, with this information you will be able to register onto Online Booking using your computer.

Warning!

Keep your security details and password safe and if you think other people may know them without your consent, tell the practice. We will stop access immediately and change your details. We recommend that you do not share your details with anybody else, even family members. If you do this, you breach your confidentiality - other people will be able to see your private medical information. emis access

Only one registration is allowed per patient, even in the case of adults registering for children. This is a limitation of the system and is beyond our control.

Register here  for EMIS access ( using secure identification numbers from the practice)  

calendar Click here to book your appointment online

You can also change or cancel an appointment, update contact information and your address and order a prescription with this link.


Booking to see a specialist practice nurse:

(telephone 0151 691 2088)

  • Appointments with the nurses may be made in advance, or, at less busy times, on the day. 
  • If you are not sure whether the nurse can deal with your problem, speak to the receptionist or visit the Clinics and Services page
  • Nursing appointments must be made by speaking to the reception staff, not using online booking. This is because some problems need longer than others and online booking is not yet flexible enough to do this.


Booking a doctor's appointment (telephone 0151 691 2088 )

  • For morning appointments please ring on the day you want the appointment, 8.00-10.30am.
  • For afternoon appointments please ring on the day you want the appointment, after 1.30pm.
  • You can book an appointment up to two weeks in advance on any day except Monday, which is our busiest day, subject to availability.
  • If you just want to discuss test results or have a minor query you can book a telephone consultation with the doctor. Ring and request this and the doctor will return your call at the beginning or the end of the surgery of your choice.
  • You can now book your appointment with the doctor directly online. You will first have to register for this service in person at the practice (bring some form of personal identification with you, eg, passport, driving licence, birth certificate). Once you have been allocated your secret user ID and password, click here to use online booking.
  • On Wednesday evenings we have a late surgery 6.30-8.30pm; this is especially useful for people who work full-time. There are both doctor's and nurse's appointments available. This surgery is booked in the usual way as above. This is a good way for people with long-term health conditions such as blood pressure or diabetes to access the regular checks they need without losing time from work.

 

 

 

 

Doctors' Appointments

diary.jpgAppointments with the doctors are timed at 10 minutes each.

Doctors deal with a wide variety of problems ranging from recent sudden illness to the ongoing management of long term diseases and prevention of disease in the future. Some problems need more time than others.

You can help the doctor by stating your problem clearly and concisely. If you have more than one problem, you may be asked to concentrate on the most important one on the first appointment and return on another day for the other ones.

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website